Support

If the goods are in stock, we can usually arrange shipment within 3-5 business days after receiving the deposit. For mass production orders, the manufacturing cycle generally takes about 15-30 days. The exact delivery time will be clearly stated in the contract, and we strictly adhere to the schedule.

Yes, we provide samples for quality assessment. Please note that a sample fee is required. However, once you place a bulk order in the future, this fee will be fully refunded or deducted from your payment.

Our core products typically come with a 1-year warranty (calculated from the date of receipt). During the warranty period, if any non-human quality issues occur, we will replace parts or products free of charge. In addition, we have a dedicated after-sales team ready to assist you with any issues related to product usage.

Absolutely. We can customize product appearance, functionality, packaging, and print your brand logo according to your requirements. You only need to provide design files (such as high-resolution AI or PDF format). Our R&D team will create models for you to verify and work closely with you to build your exclusive product.

We only accept wire transfers (T/T) and sight letters of credit (L/C). For first-time partners, we generally require a 100% advance payment. For long-term customers, we can consider a payment method of prepaying a 30% deposit and paying the remaining 70% before shipment.